Convenient: Easy drop off and pick up of the product at any Long & McQuade location.

No Lemon Policy: Your product will be replaced should the same problem occur multiple times.

If this is not possible, a full refund will be provided.

Product Replacement: If your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge.

Ultrasonic cleaning for brass instruments will be provided if deemed necessary by our repair staff, but is not routinely offered under the Performance Warranty. Band and Orchestral Performance Warranty does not include replacing pads or cleaning for woodwind instruments, unless deemed necessary by our repair staff.

Performance Guarantee: Normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage.

How does the Long & McQuade Performance Warranty differ from most manufacturers' warranties?

Baritone Horns, Euphoniums, and Alto Horns.

Speakers - Speakers & Tweeters Component.

Instrument cleaned and carefully repacked.

Case inspected for quality, instrument fit and accessories.

Check foot and head joint tenons for correct fit.

Test final pad seal with a Magnehelic air pressure test.

All spring tensions checked and adjusted to create a balanced feel across the instrument.

Regulate and adjust keywork as required.

All key corks and felts checked, adjusted to set vent heights.Test all pad seatings & key adjustments using a leak-light and feeler gauge.Thorough visual check for any plating or lacquer defects.All transit packing and corks from the manufacturer are removed.Our 13-Point Professional Set-up includes.

We know the absolute importance of our TECH-ASSURE™ professional instrument setup to get your instrument playing at its peak, so don’t settle for anything less. Our certified technicians put the instrument through a comprehensive testing and adjustment process to ensure that it is ready to play with optimal performance from the moment you receive it.Įvery new instrument setup with our TECH-ASSURE™ process which goes through a rigorous checklist so you can be assured that you are getting the best out of your new instrument.

Ozwinds TECH-ASSURE™ is a unique service that prepares your new musical instrument for sale. For terms and conditions, see Shipping & ReturnsĬertified Musical Instrument Technician Setup. Return your purchase for a full refund less freight costs. If you are not happy with your item for any reason, just let us know via email. We offer a 7 day approval period as of the day you receive your purchase.

Altus flute pitched 442